Fast Track Digital
Privacy Policy
Effective Date: Jan 1, 2026
1. Introduction
Fast Track Digital (“FTD,” “we,” “us,” or “our”) provides Salesforce consulting, implementation, and software integration services, including work involving nonprofit CRM systems (Salesforce NPSP) and financial data connectivity (including services such as Plaid). This Privacy Policy explains how we collect, use, disclose, and safeguard information in the course of our business and services.
Questions about this policy may be directed to privacy@ftdigital.com.
2. Who We Are
FTD is a Salesforce consulting agency serving nonprofit and business clients. In the course of providing services, FTD may access, configure, or process data on behalf of its clients within client-owned systems (such as Salesforce orgs), and may build or maintain integrations between those systems and third-party services.
3. Our Role in Processing Data
FTD acts in different roles depending on the type of data involved:
• Company and account data (e.g., contact information for client personnel, billing details) — FTD determines the purposes and means of processing for its own business operations.
• Client data within client-owned systems (e.g., donor, constituent, or financial records inside a client’s Salesforce org) — FTD processes this data on behalf of, and under the direction of, the client, solely to provide the contracted services.
Clients remain responsible for the lawfulness of their own data collection and use, for providing required notices to their own constituents, and for configuring system access appropriately.
4. Types of Data We Process
Company and Account Data
Name, business email address, phone number, organization name, and billing information for FTD clients and vendors.
Client System Data
Data residing within client-owned Salesforce orgs or connected systems that FTD accesses in order to perform implementation, configuration, or support work. This may include donor/constituent records, and, where a client uses financial connectivity integrations, transaction or account-linkage data made available through services such as Plaid.
Usage and Technical Data
Log data, IP addresses, and system activity generated through FTD’s own tools and internal infrastructure (e.g., AWS-hosted automation, ticketing, and support systems).
5. How We Use Data
• To deliver, configure, and support the Salesforce and integration services FTD is engaged to provide
• To manage FTD’s own client and vendor relationships, billing, and communications
• To maintain the security, integrity, and reliability of the systems we build and support
• To comply with legal and contractual obligations
FTD does not use client system data (including financial data accessed through integrations such as Plaid) for any purpose beyond delivering the contracted services, unless otherwise required by law or authorized in writing by the client.
6. Sharing of Data
FTD does not sell personal data. Data may be shared with:
• Subprocessors and service providers that support FTD’s own operations (e.g., cloud hosting, email, and productivity tools), under confidentiality obligations
• Third-party platforms a client has chosen to integrate (e.g., Plaid, payment processors, telephony, or document generation providers), solely to the extent necessary to build or maintain the integration on the client’s behalf
• Regulators or authorities where required by law
7. Data Security
FTD maintains administrative, technical, and physical safeguards designed to protect data against unauthorized access, use, or disclosure, consistent with FTD’s Access Control Policy and Data Retention and Disposal Policy. These safeguards include access restrictions, multi-factor authentication, encryption of data in transit, and monitoring of production systems.
8. Data Retention
FTD retains data only for as long as necessary to provide services and meet legal, contractual, or business obligations, as further described in FTD’s Data Retention and Disposal Policy.
9. Your Rights
Individuals whose data is processed within a client’s system should direct privacy requests to that client, as the data controller. For data FTD holds directly as part of its own business operations, individuals may contact FTD at privacy@ftdigital.com to request access, correction, or deletion, subject to applicable law and FTD’s legal and contractual obligations.
10. Changes to This Policy
FTD may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above.
